SAP Managed Services | All for One Poland

SAP Managed Services

Comprehensive SAP support

Is your company using SAP in the cloud or an on-premise system? In either case, you need professional administration and support services.

All for One Outsourcing Center - services

Supporting SAP users in their daily work. Administration of SAP S/4HANA, SAP ERP/ECC and other environments. A secure private cloud dedicated to SAP systems. Managed services for SAP systems are our specialty.

Case studies

We service over 200 SAP Managed Services contracts for customers from Poland and other countries.

Customers' reviews

We are provided with a full set of services related to the maintenance of SAP systems – hosting, administration and maintenance consisting in the remote support of SAP users. We get a comprehensive service with clearly defined SLA terms from a single provider

Piotr Drewicz IT Manager Hortex

I highly value our cooperation – I am sure that the most critical system from the point of view of the functioning of the company, which is SAP, is properly serviced and developed. Another benefit is the fixed, predictable maintenance costs of the system - a uniform service rate gives comfort in planning the support budget

Marcin Szałapski Financial Director USP Zdrowie

When choosing a partner we considered companies from all over Europe. Now we have gained a guarantee of high availability and security of our systems. At the same time, a quick response time to the notification and a flexible approach meet our expectations

Joachim Neff SAP Program Manager OPESUS

Our work standards

The All for One Outsourcing Center is a dedicated support organization, ensuring the quality and continuous handling of all maintenance and outsourcing contracts of All for One Poland customers. The Center operates in accordance with best practices applicable to service organizations.

Communication with customers is based on the single point of contact (SPOC) principle. The requests are recorded, processed and reported in the support application. The operation of the Center is coordinated by the Service Desk Team, which is responsible for forwarding customers’ requests to relevant teams of specialists, among other tasks.

Key standards in our work are:

  • IT Service Management System certified according to ISO 20000
  • Information Security Management System certified according to ISO 27001
  • SAP Partner Center of Expertise (PCOE) certificate

As a result, our customers are confident that regardless of the reported problem, the time and manner of sending a request, the issue will be handled by relevant professionals and the solution will be delivered in accordance with a contract and SLA provisions (including those concerning response times).

Friendly ticketing application

We work with our customers based on the BeeOffice Service Desk ticketing application. It allows not only the reporting and handling of tickets, but also a continuous review of the ticket status by both parties involved (the customer and the contract coordinator on the side of All for One).

Whitepapers

Login to the service application

Requests to All for One Service Desk

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    +48 61 827 70 00

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    Monday to Friday
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    office.pl@all-for-one.com

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    kariera@all-for-one.com

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