All for One Outsourcing Center provides services in administration of customers’ SAP systems – for systems in any cloud, as well as on premise installations. We supervise the security and performance of systems in use on a continuous basis and provide assistance in planning system development.
The customers’ systems are connected to All for One Poland central monitoring systems. Therefore, the All for One Outsourcing Center administrators are pro-actively informed online about the occurrence of any events which might affect the security and stability of SAP systems.
Depending on the needs of the Outsourcing Center customer, All for One Poland:
- takes over full responsibility for the administration of systems (SAP administration outsourcing)
- supports the Customer’s administrators remotely (SAP administration support) by carrying out regular reviews of systems on request
SAP administration services (also called SAP Basis administration) are provided by dedicated teams of consultants, operating within the All for One Outsourcing Center. Benefits of All for One Outsourcing Center services include:
- the permanent availability of experienced specialists
- a single point of contact (a Service Desk team) irrespective of a reported issue
- having a dedicated contract coordinator
- service based on a fixed contract and SLA provisions (concerning a response time, among other things)
- the highest global standards in data security (Information Security Management System compliant with ISO 27001) and in IT service management (IT Service Management System compliant with ISO 20000 and ITIL recommendations)
- SAP environment monitoring by the state-of-the-art monitoring center
- transfer of the responsibility for ensuring the availability of systems (applicable to administration outsourcing) to the All for One Outsourcing Center
Friendly ticketing application
We work with our customers based on the BeeOffice Service Desk ticketing application. It allows not only the reporting and handling of tickets, but also a continuous review of the ticket status by both parties involved (the customer and the contract coordinator on the side of All for One).
New service ticket - simply specify the subject, priority and short description to forward the ticket to the service. The HTML text editor allows, among others, to paste screenshots directly in the body of the ticket content.
Ticket overview - different column layouts of the ticket list and selection criteria allow to adjust the data format to the needs of the organization
History of operations within a given ticket - presented in a clear layout of the user's "conversation" with the service
When closing the ticket, we can assess the quality of service