Bring order inside the organization. Provide employees with a tool for reporting personnel matters and requests. Assign matters to the appropriate specialists and control their handling. Accelerate information flow and decision making.
Corporate who’s who: a list of employees, their photos, phone and room numbers. Your structure in the form of a clear tree. You know who is who and who reports to whom.
The Employees and Structure module has a dual role. On the one hand, it is a kernel of the application necessary to run the rest of the BeeOffice modules (since information about employees and relationships between them is stored there). On the other hand, it is a functionality that itself is very useful in an organization.
The module is a corporate who’s who: a reflection of your organizational structure and a set of information about the people who make it up. Each employee is assigned here a position, roles, and information such as phone or room numbers. Each position has an employee assigned to it. So that you always know who is who, who reports to whom and how to contact them.
Do you know… 2 hours/week: is the amount of time an employee of a large company spends identifying and reaching people relevant for their business in a company
How does it work?
Org. structure editor, assignment of employees to positions
System generates org chart automatically, based on provided data
All relevant employee information collected in one place
Find out more
A service request, assignment of a responsible person, notifications of change in the request status. Order, simplicity and satisfaction of employees. BeeOffice Service Desk is a solution that organizes in a simple way the handling of internal service requests, regardless of their subject (IT, administrative, HR requests…).
In any organization employees report problems and requests to IT or administration teams. A printer is jammed, a phone is not working, a toilet faucet is broken. Issues are reported by various means – by phone, e-mail, orally …Often it is not known whether and who took care of the problem and what stage the issue is at.
BeeOffice Service Desk brings order to this process. Employees report the problem in the system. The operator assigns a responsible person to the problem reported. The information about the status change (questions, explanations, information about the solution) is entered into the system, interested parties receive notifications about the status change (like all notifications from BeeOffice – via Infobox and email).
Service Desk can also be used for the communication between the company and its customers, e.g. in BPO centers, or for the organization of warranty service or user support processes. Regardless of whether tens or thousands of users are supported in this way, the transparent and efficient service system will increase the effectiveness of the support team and customer satisfaction.
The Service Desk is one of BeeOffice modules, and therefore it benefits from the integration of various functions at a single place: it uses one list of employees, and the access to it is controlled with authorizations defined in the mechanism common to all functions of BeeOffice.
Do you know… 250: an average number of IT and administration requests and problems generated monthly by a team of 100 office employees
How does it work?
For each service request we can quickly determine: who is assigned, what is current processing status, when was the last update, etc.
History of all interactions between ticket initiator and serice is presented in a clear form
Each service action presents a clear popup informing about the result of the action and collecting relevant information (e.g. processing time, or appraisal of the solution)
Team lead can clearly see requests assigned to all team members and balance their workload accordingly (by ‘drag and drop’ of tasks between team members)
Special variant of a service ticket is dedicated to authorisation rights requests. We can define a company-specific catalogue of authorisation groups and the system will forward requests to corresponding approver (e.g. a GDPR specialist).
Users may quickly choose the category of a new request from a ‘service catalogue’ or from ‘recently used’ list.
Accounting or HR announcements… or a private bulletin board. Access for all or selected users. The BeeOffice forum is a simple, universal mechanism for sharing information between employees.
Depending on the configuration, it can be used as a knowledge base, a discussion forum or a bulletin board. Individual thematic forums can be available for all BeeOffice users in the company or only for a defined group or team.
The BeeOffice forum is both a platform for communication and exchange of information within the company and a way to build informal ties within the organization.
How does it work?
HR procedures, projects documentation, IT knowledge base… BeeOffice Forum allows organising various types of information.
Articles, attachments, comments – accessible form of company communication, all relevant topics can be collected in one place.
Requests waiting for approval, information about changes in the status of issues. Everything in the form of a clear and clickable list. A click, approval and the matter is settled. Infobox is a type of inbox that collects new information relevant to a given user in one place.
The list in Infobox presents two types of items:
- issues that require a user response (e.g., your subordinate’s leave request is pending approval)
- information about a change in the issue status (e.g. your purchase request has been approved)
By clicking on an item, you can go to the details of the issue and perform the expected action (e.g., approve a leave request).
Leaves, business trips, purchasing, other requests – all documents awaiting manager’s approval collected in ‘Infobox’ list
Infobox on mobile device allows decision taking at any place and time…
The manager is also informed about new pending requests by email.
Task sheets allow tracking routine repeatable tasks that require coordination of many teams/persons. For instance HR procedures (new employee hire or termination), administrative (contract approval by various departments), IT (checklist for data center infrastructure), etc.
Assessment cards help in periodic employee review process. Form structure and workflow process may be flexibly adapted to company needs.
Planning boards allow presentation of project progress and status, accessible to the whole team.
