Take part in the webinars produced by BCC, during which our experts present the most interesting solutions from our offer and innovations from the world of SAP and IT. Basing on our 20 years' experience, we advise on how to manage implementations, develop IT and improve your business.
This month we would like to invite you for BCC webinar “Single Customer View: key customer data in one place”.
Single Customer View is an extension of the SAP standard (produced by BCC), which ensures a complete picture of relations with a particular customer without the need to activate several system transactions and reports. The SAP user sees essential information in one place, that is, on the so called Customer Card. The user may also search for customers according to dozens of criteria (such as telephone number, contact persons and offer or invoice number). This solution improves sales and customer service.
Register now and join us on 10 December at 13.00 CET. For detailed agenda see below.
“Single Customer View: key customer data in one place” – webinar's agenda
(10 December 2014)
| 13.00 – 14.00 CET | Customer Service in SAP ERP Everyday work in ERP, where to look for improvements. |
Presentation of Single Customer View Single Customer View supports customer relations. One transaction, so many possibilities. We will present why SCV significantly simplifies the daily work in the ERP system. | |
Call center Call center in ERP? It is possible. Single Customer View is also working environment for telemarketers, customer service clerks. Employees gain 360° insight into in the account data, and interactive phone call list allows to accept orders without having to start next transactions. | |
| Summary |